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Customer Service

Salesforce Training and Certification Options for Customers

List of training options for nonprofit organizations and higher ed institutions using Salesforce.

Instructor-Led Training from Salesforce University customers worldwide* are eligible for a 50% discount off instructor-led training from Salesforce. (*France and Finland Salesforce training is offered by third-party vendors, and they do not have discounts at this time.)

Please note:

  • Courses are offered at a 50% discount off the list price to nonprofit and higher education organizations
  • This offer is available only to active customers in good standing (nonprofit organizations or higher ed institutions currently receiving donated or discounted licenses from
  • You must be a full-time employee at a current customer.
  • Verification of your customer status will occur upon registration.

To register for an instructor-led class from Salesforce University:

  • In North America, please email or call 1-877-TRAIN-10 and let them know that you are a nonprofit customer and want to receive the discounted pricing.
  • In Europe, please email and let them know that you are a nonprofit customer and want to receive the discounted pricing.
  • In Asia Pacific, please email or call 1-800-789-984 and let them know that you are a nonprofit customer and want to receive the discounted pricing.

Find a Class


Salesforce Certification

Demand for Salesforce experts is growing rapidly and organizations are looking for proven professionals. Getting certified boosts your career and enables you to contribute even more to your organization's success.

While we recommend completing a Salesforce University training class before taking an exam, you can also take the exam without taking the class. Like the training classes, offers a 50% discount on the cost of up to FIVE exams for nonprofits and higher education organizations:

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Community Cloud Consultant
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Marketing Cloud Email Specialist
  • Salesforce Certified Marketing Cloud Social Specialist
  • Salesforce Certified Marketing Cloud Consultant
  • Salesforce Certified Pardot Specialist
  • Salesforce Certified Pardot Consultant
  • Salesforce Certified Integration Architecture Designer
  • Salesforce Certified Development Lifecycle & Deployment Designer
  • Salesforce Certified Data Architecture & Management Designer
  • Salesforce Certified Sharing and Visibility Designer
  • Salesforce Certified Mobile Solutions Architecture Designer
  • Salesforce Certified Identity and Access Management Designer
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Field Service Lightning Consultant
  • Salesforce Certified Commerce Cloud Digital Developer
  • Salesforce Zertifizierter Administrator (GERMAN)
  • Salesforce Certification Administrateur (FRENCH)
  • Administrador certificado de Salesforce (SPANISH)
  • Consultor de Sales Cloud certificado de Salesforce (SPANISH)
  • Consultor de Service Cloud certificado de Salesforce (SPANISH)
  • Administrador Autorizado Salesforce (PORTUGUESE)
  • Consultor de Nuvem de Vendas Certificado pela Salesforce (PORTUGUESE)
  • Consultor de Nuvem de Serviços Certificado pela Salesforce (PORTUGUESE)

To receive the discount code if you are a customer, please email from your nonprofit or higher ed email account.

If you want to know more about scheduling an exam, please review the information at:

Please note:

  • This discount is for full-time employees at customers only.
  • The discount code can be used only once, and you can request up to 5 codes total.
  • This discount is only available for your initial exam cost, not for the cost of the the 3 release maintenance exams that you will need to take every year. To maintain your certification, it will cost you $100 per year (total cost of 3 release maintenance exams).

Please DO NOT SHARE this code. Abuse of the code may lead to us not being able to offer the discount in the future.

  Amplify Certification Study Groups

Amplify (formerly Girlforce) is a community-led group seeking to empower women in the nonprofit Salesforce community. They offer free study groups led by nonprofit Salesforce experts once a quarter, open to anyone seeking their certification. Preference is given to women working in the nonprofit sector, but all are welcome! Study groups are peer-led and facilitated by someone holding the requisite certification. Online web conferences are hosted once a week for the Admin Certification. You can learn more about Amplify by joining the Amplify group in the Power of Us Hub.

Saleforce Premier

Salesforce Premier Success Plan

As a member of the Power of Us program, you receive access to a Salesforce Standard Success Plan. If you are interested in having access to an online training library and quicker response times, you can purchase a Premier Success Plan for an additional fee.

For training, Premier Success includes:

  • Best practices to drive user adoption & productivity
  • Release readiness programs
  • Unlimited access to online Premier training catalog
  • Role-based learning paths
  • Customizable training templates

Contact Us for Pricing

Circles of Success

Circles of Success

Circles of Success are small group clinics with other (nonprofit and higher ed) customers focused on adoption related topics. These 60-90 minute, live, interactive, virtual discussions (not webinars) are offered at no cost, are unscripted and consultative in nature, and are hosted by Salesforce experts.

View Upcoming Sessions

Trailhead Logo

Salesforce Trailhead

Trailhead is an interactive learning path through the basic building blocks of the Salesforce Platform. Test your knowledge of the platform while earning points and badges to celebrate your achievements. It is designed for users who want to know more about setting up and configuring the Salesforce platform.

Start a Trail

Salesforce Help and Training

Salesforce Help & Training

The Help & Training portal your home base for Salesforce documentation, training and support. To access the Help & Training portal, login to your Salesforce ORG and click the Help & Training link located in the top right corner of your salesforce home page. When you click the link, it will open the Help and Training portal in a new tab or window.

Salesforce Partners

Training with a Consulting Partner

Many partners offer individualized training for nonprofit and higher ed customers. Find a consulting partner that specializes in nonprofits or education.

Contributed by David Lea
First published April 28, 2017
Last modified March 5, 2018