There is an emotional response that accompanies all change. The larger the impact to an organization or to an individuals daily tasks, the larger the emotional response risk and potential degrees of resistance. When introducing change across an organization, it is important to understand how the change could or will be perceived so that you can tailor your strategy to ensure minimal disruptions. Just remember, once resistance surfaces, it is often difficult to sever that negative emotional tie. Understanding and keeping emotional response at the forefront of your planning will increase the chance of a successful adoption.
Be sure your Salesforce Roll-Out plan includes:
- "Why this change?" communication from your Executive Sponsorship
- Communications Plan
- Training Strategy
- Feedback Strategy
Roll Out Slowly and Iterate
- Trailhead Module: User Management
Think About Change Management
- Trailhead Module: Change Management
Measure your Adoption Success
Join the next Salesforce.org Circles of Success
Circles of Success are free, small group, interactive clinics with other Salesforce.org customers.
- Register for Weathering the Storm of Change Management
Premier Support Customers
If you are a Premier Support customer, you have access to Accelerators. Consider registering for one of these:
- Join the System Administrators Group in the Power of Us Hub
- Attend the weekly Hub Community Office Hours
Log a Tech Support Ticket
If you get stuck, you can always log a tech support ticket. Every Salesforce.org customer has access to a Standard Success Plan which includes access to Standard Support.